Returns & Exchanges
At gracestore.pk, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange items within 7 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and photos of the item you wish to return or exchange.
Quality Inspection
Once your request is approved, securely pack the items in their original packaging to ensure they are protected during transit.
Ship the Package
Send the parcel back to our warehouse address provided by our support team using a traceable courier service of your choice.
Refund or Exchange Processing
After we receive and inspect the returned item, we will process your exchange or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing